Ticketing Ballot Information
Full guide and FAQ for future ticket allocation
Aston Villa is keen to share full details of ticketing arrangements for when it is deemed safe for supporters to return to Villa Park.
Following the latest government announcement surrounding regional tiers, we will continue preparations for the return of fans on matchdays and look forward to welcoming you back when it is possible to do so.
In the meantime, it would be beneficial for supporters to familiarise themselves with the new ticketing process ahead of any future potential tier change and ensure their accounts are up-to-date.
In order to prioritise health and safety and observe social distancing measures, there will be a host of changes to your usual matchday experience, including the allocation of tickets.
As previously communicated back in September, tickets will be allocated via a ballot, with all seating initially located in the Holte End.
The club’s 2019/20 season ticket holders will be eligible to enter the ballot, with the allocation including accessible seating and wheelchair bays.
The ballot process will work as follows:
- Supporters who held a season ticket for the 2019/20 season will be invited via email to register their interest in the fixture by entering into a ballot, which will be open for a limited time period. Fans will also be informed via our official website and social media channels as to when the ballot is open.
- Fans should only enter the ballot who live in Tier 1 or Tier 2 areas, those in a Tier 3 region should not apply.
- The ballot will be held entirely online via avfc.co.uk.
- You will be asked to select between standard seating, accessible seating or wheelchair bays.
- You can then enter the number of fans you wish to attend with. Please note, all fans you sit with must be within your bubble as defined by government social distancing regulations (click here). You can attend as a group of 1, 2, 3, 4, 5 or 6 fans.Under-14s cannot enter the ballot as a lead booker but can be assigned a ticket.
- You will then be able to assign each ticket to another fan as long as they are linked to your ticketing account in the ‘My Friends & Family’ section of your ticketing profile (for a guide on how to do this, click here). Each fan assigned must be a 2019/20 season ticket holder and within your bubble. All tickets applied for must be assigned.
- All ballot entries are final and cannot be amended when purchasing tickets.
- It is envisaged an excess number of supporters will apply to attend the fixture and allocation of tickets will therefore be determined via a ballot.
- Successful ballot entries will be selected at random and notified by email once the ballot closes. If you do not receive an email then you have not been successful – you will be able to enter future ballots. Fans who are successful and purchase tickets will be excluded from future ballots until all 2019/20 season ticket holders have had a chance to attend or social distancing restrictions are removed.
- You will then have a window in which to purchase your tickets for the game. You will only be able to purchase the amount of tickets that you applied for in the ballot and they must be assigned to the same fans registered.
- Due to social distancing measures, only designated seats will be available and not the usual selection around Villa Park or your usual season ticket seat. Seating will be split in to pods of 1, 2, 3, 4, 5 or 6. You will only be able to purchase a pod of seats equivalent to the amount you requested (for example, you cannot buy 3 seats in a pod of 4 and leave one seat empty).
- Every fan attending must have photo ID uploaded to their online ticketing profile. You will not be able to purchase tickets until this is done. This is to ensure government track & trace guidelines can be maintained. It is recommended to do this as soon as possible – you do not have to wait until the ballot opens or you are successful to upload your photo ID. For full guidance, click here.
- Tickets will be priced at match ticket prices by game category.
- The transaction will oblige supporters to confirm a standard set of terms and conditions along with those relating to both track and trace data share and ‘what to do if any party experiences COVID-19 symptoms’.
- In addition, you will need to confirm you adhere to the Fans’ Code of Conductand a Heath Declaration.
- Once you have purchased, you will receive a confirmation email which will reiterate the terms and conditions and contain an e-ticket for each attendee, which includes their watermarked photograph.
- Subsequently, each supporter must complete a Health Declaration questionnaire from 72 hours before attending the fixture – this will be emailed to you.Fans who have not completed this will not be permitted into the stadium.
- You will also receive a comprehensive matchday guide with full details surrounding your return to Villa Park.
- On the morning of the match, lead bookers will receive an SMS containing a COVID-19 symptom reminder.
- Enjoy the game!
For a comprehensive list of FAQs surrounding the ticketing ballot, click here.
- Hospitality 2019/20 seasonal members and box holders will partake in a similar ballot process and will be contacted separately via email with full details.
- To view the Hospitality code of conduct, click here.
- For specific Hospitality FAQs, click here.
Villa Park is Fan Ready
We are excited to welcome fans back to Villa Park and have been working hard behind the scenes to ensure the stadium is safe to do so.
We have introduced a number of measures including:
- Robust cleaningprocedures
- One-way systems created with queuing measures and/or directional signage
- Safety signage around the stadium
- Renumbered entrances
- Hand sanitiser and hygienestations
- Random thermal temperature testing
- Staff to wear face coverings
All fans attending will receive a detailed matchday guide with everything you need to know ahead of the game.